1. Scope & Application
This refund policy applies to all the services and products offered by DocDigital. We encourage our customers to read this policy thoroughly before making any purchases to ensure understanding of the conditions under which refunds are provided.
2. 30-Day Partial Money-Back Guarantee
Customers are entitled to a partial refund if they are not satisfied with our services and products within 30 days of the purchase date. The 30-day period is calculated from the date of purchase and includes both the date of purchase and the 30th day.
3. Non-Refundable Expenses
While we strive to maintain a flexible refund policy, certain expenses are non-refundable due to their nature. Specifically, costs related to domain purchase and privacy protection are non-refundable as they are managed and incurred through third-party providers, paid on a yearly basis, and are beyond our control.
4. Refund Process
To initiate a refund, customers must contact our support team within the 30-day period, providing the necessary details, including the reason for the refund request. Once a request is received and reviewed, and if it is found to be valid, the partial refund will be processed within a reasonable timeframe.
5. Refund Amount
The refund amount will be calculated after deducting the non-refundable expenses related to domain purchase and privacy protection. Any other fees or charges incurred by the customer will be evaluated on a case-by-case basis to determine their eligibility for a refund.
6. Exceptions
Any services or products that are explicitly stated as non-refundable at the time of purchase will not be eligible for a refund under any circumstances.
7. Changes to Refund Policy
DocDigital reserves the right to modify this refund policy at any time, and any amendments will be effective immediately upon posting the updated policy on our website. It is the responsibility of the customer to review the refund policy periodically to be aware of any changes.
8. Contact Information
For any queries or clarifications regarding this refund policy or to initiate a refund request, please contact our support team via our contact form at this link.